A Support

WE SUPPORT YOU FROM THE LAYOUT STUDY STAGE TO START-UP,
FOR CONTINUING EDUCATION AND SERVICE

We are at your side from the equipment layout study to maintenance. From delivery, installation and start-up, to the training of your user teams.

We provide you with a partnership to guarantee the performance of your equipment, upgrades and replacement within the framework of customised programmes.

STUDY

We conduct equipment layout studies for your health care facility.

Preliminary
layout study

3D modelling of
the site

Preliminary drawings for manufacturer's requirements

On-site control of preliminary drawings

Validation of the final drawings

DISCOVER AND EXPERIMENT THE SIEMENS HEALTHINEERS DESIGN CENTER

Our planning principles for future-proof hospitals:
Adjustable, changeable, flexible, and human-centered

Equal room sizes for different functions

(Office, Ultrasound, Waiting, Storage, …)

OUR JOINT PROCESS TO CREATE A NEW, VALIDATED, AND
VALUE-CREATING LAYOUT SOLUTION THROUGH LEAN FACILITY DESIGN

Analyze current situation

Status-quo and target state
Data analysis
Baseline studies
Clinical processes
Available and required space

Define scope

Stakeholder alignment
Interviews
On-site evaluation
Workflow assessments

Develop layout solution

Floor space layout
Sketches
CAD drawings
Alternative design solutions

Visualize layout

High-end 3D and Virtual Reality scene
Test scenarios and support decisions

Simulate processes

Create Digital Twin with process and layout data
Validate selected layout

Finalize layout

Incorporate feedback
Create final and optimized layout solution

CONSTRUCTION

We support you through the stages of

construction of your site.

Support for your preparatory work

Follow-up of Siemens Healthineers prerequisites for equipment layout (Reminder of the manufacturer's requirements)

Laser scanning and creation of a digital twin

Constant communication with our team of project managers throughout the construction process

Verification of the capacity of the site to receive the equipment at the end of the project and before delivery

LOGISTICS & SHIPMENT

We organise the entire delivery of your equipment from our factories to your sites.

TRANSPORT & LOGISTICS

Experienced partners for the delivery of medical equipment: Maritime, Air, River, Land, Rail

INSURANCE

An insurance policy that covers our export and import activities.

INSTALLATION

Our team of certified engineers will install

your equipment.

Preliminary planning of the installation stages with your technical teams for better coordination.

On-site lifting, handling and installation

Conformity check

Certificate of delivery

START-UP

Our certified application engineers, specialised by category,

will initialise your equipment.

Equipment operation training and patient & worker safety

User training

Optimisation of protocols

CONTINUING EDUCATION

Face-to-face or remote training and workshops
Ongoing training by our advanced applications engineers to ensure optimum use of your equipment.
Training program based on manufacturer recommendations

Service

SERVICE

CORRECTIVE AND PREVENTIVE MAINTENANCE

Thanks to our network of more than 40 certified technicians in Africa, we provide, among other things, level 2 technical support for our entire range of equipment and for the most technical hardware (e.g. 3T MRI).

Our after-sales service is equipped with high-performance computerised CMMS tools that allow us to reduce intervention times and handle your calls in real time, or allow you to enter your request directly online.

OUR SERVICE OFFERING

Contract & non-contract interventions
Breakdown service and repairs on site and in the workshop
Contractual preventive inspections
Remote maintenance of large systems
Reporting alerts (software)